Orders are processed after payment has been received and confirmed. Processing times may vary depending on order volume, inventory status, and payment method.

• Orders are not considered confirmed until payment is successfully received
• Processing may be delayed during high-volume periods, weekends, or holidays
• We reserve the right to cancel or decline any order at our discretion

We aim to ship orders promptly using available shipping carriers. Delivery timelines are estimates only and are not guaranteed.

• Tracking is provided when available after shipment is processed
• Carrier delays may occur and are outside our control
• Transit times may vary based on destination, customs, weather, and carrier operations

Customers are responsible for entering accurate shipping information at checkout.

• Orders shipped to incorrect addresses provided by the customer are not eligible for refund
• If an order has not yet shipped, address corrections may be requested, but cannot be guaranteed

Once an order is transferred to the carrier, delivery responsibility is subject to carrier handling and local conditions.

• We are not responsible for delays caused by shipping carriers
• We are not liable for packages marked delivered by the carrier
• Customers should contact the carrier directly regarding delivery exceptions, holds, or access point issues

International shipments may be subject to customs inspections, delays, duties, taxes, or seizures depending on destination country regulations.

• Customers are solely responsible for understanding import rules in their jurisdiction
• We are not responsible for customs delays, holds, returned shipments, or seizures
• Refunds or reshipments are not guaranteed for customs-related issues

Due to the nature of research materials, all sales are final unless otherwise stated in writing.

• No returns are accepted
• No refunds are guaranteed after an order is placed
• Any exception is made solely at our discretion

If you believe your order arrived damaged or incorrect, contact us promptly with clear supporting information.

• Claims must be submitted within a reasonable time after delivery
• Photos of packaging, labels, and contents may be required
• Resolution, if offered, is at our sole discretion

Initiating an unauthorized payment dispute or chargeback after an order has been processed may result in account restrictions and supporting evidence being provided to the payment institution.

We reserve the right to update this Shipping & Refund Policy at any time. Continued use of the website or placement of orders constitutes acceptance of any revised terms.

Email: info@royal-peptides.com